POLICY RETURN DEADLINE:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PRE-ORDER CANCELLATIONS:
If a pre-order is cancelled for any reason, please note the following:
- Any banking or transaction fees incurred in processing the refund will be deducted from the refund amount to cover these costs.
- Refunds for cancelled pre-orders are processed manually and may take some time to complete. We appreciate your patience during this process and will keep you informed of the progress.
- Refunds will only be processed once all required banking documentation has been received and verified (see Refund Banking Details Required section below).
REFUND BANKING DETAILS REQUIRED:
In order to process your refund, we require the following documentation from you:
- Your full banking details (bank name, account holder name, account number, and branch code)
- A letter from your bank confirming and verifying the account
Please note that refunds will not be processed until both of these requirements have been received and verified. Kindly email these documents to us using the Contact Us link at the top of this page.
HANDLING AND REPACKAGING FEE:
Please note that all returned products are subject to a reasonable handling and repackaging fee. This fee will be deducted from your refund to cover the cost of inspecting, handling, and repackaging the returned item. The applicable fee will be communicated to you upon receipt and inspection of your return.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.
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SHIPPING:
To return your product please email us for instructions You will be responsible for paying for your own shipping costs for returning your item. Please note that the cost of shipping is non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
