Return, Refund and Cancellation Policy
Ultimate Marksman
Operated by RKA Group (Pty) Ltd
Website: https://ultimate-marksman.co.za
Email: info@ultimate-marksman.co.za
Effective date: Date of publication
1. Introduction
RKA Group (Pty) Ltd, trading as Ultimate Marksman ("Ultimate Marksman", "we", "us" or "our"), is committed to providing customers with fair and transparent return, refund and cancellation procedures.
This policy explains our voluntary return arrangements, statutory consumer rights, defective goods procedures, refunds, pre-order cancellations, applicable fees and return shipping responsibilities.
This policy is subject to applicable South African legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Nothing in this policy excludes, limits or overrides any consumer right or remedy that cannot lawfully be excluded.
2. Seven-Day Voluntary Return Policy
In addition to any statutory consumer rights, Ultimate Marksman offers a voluntary return period of 7 calendar days from delivery for eligible products.
To qualify:
- The customer must notify Ultimate Marksman within 7 calendar days of delivery.
- The product must be unused and in its original condition.
- Original packaging, accessories and supplied documentation must be included.
- Proof of purchase must be provided.
- The product must not have been damaged, modified or misused after delivery.
Customers must email info@ultimate-marksman.co.za to initiate a return.
Voluntary returns are subject to reasonable inspection and the applicable conditions of this policy.
These requirements do not restrict statutory rights relating to defective goods, cooling-off periods or other legally protected returns.
3. Statutory Cooling-Off Rights
For qualifying electronic transactions, Section 44 of ECTA provides a statutory cooling-off period of seven days after receipt of goods, subject to applicable exceptions.
Where this right applies:
- Customers may cancel without providing a reason.
- No cancellation penalty or handling fee will be charged.
- Customers may be responsible for the direct cost of returning the goods.
- Payments will be refunded within 30 days of cancellation.
Certain goods and transactions are excluded from this statutory cooling-off right under Section 42 of ECTA.
Any exclusion will apply only where legally permitted.
Other applicable statutory cancellation rights remain unaffected.
4. Defective, Unsafe or Non-Compliant Goods
Where the CPA applies, customers have statutory rights concerning defective, unsafe or non-compliant goods.
Under Section 56 of the CPA, qualifying goods that fail to meet applicable quality standards may be returned within six months after delivery.
Subject to the Act's requirements and exceptions, customers may elect to receive:
- Repair of the goods.
- Replacement of the goods.
- A refund of the purchase price.
Qualifying Section 56 returns will be handled at the supplier's risk and expense and without penalty.
If a repair fails or another defect arises within three months after repair, the additional statutory remedies provided under Section 56 will apply.
These rights operate independently of the voluntary seven-day return period.
5. Incorrect, Incomplete or Damaged Deliveries
Customers should notify Ultimate Marksman as soon as reasonably possible if an order is incorrect, incomplete, damaged during delivery or materially different from what was ordered.
We may request photographs, order references or other reasonable supporting information.
Where a statutory remedy applies, Ultimate Marksman will provide the appropriate remedy and bear the applicable costs as required by law.
A delay in reporting a problem does not automatically extinguish statutory rights.
6. Return Requests and Inspections
Customers wishing to return goods must contact:
info@ultimate-marksman.co.za
Please provide:
- Order number.
- Customer name and contact information.
- Product details.
- Reason for return, where relevant.
- Photographs or other supporting information, where reasonably necessary.
We will provide appropriate return instructions.
Customers should not return goods directly to manufacturers unless specifically instructed to do so.
Returned goods may be inspected to establish their condition and the appropriate remedy.
Inspections will not be used to deny lawful consumer rights.
7. Handling, Inspection and Repackaging Fees
For voluntary returns not covered by a statutory right requiring a penalty-free return, Ultimate Marksman may charge a reasonable handling, inspection or repackaging fee, where legally permitted.
Any such fee will:
- Be disclosed before the customer proceeds with the voluntary return.
- Be reasonable and proportionate to the circumstances.
- Reflect actual and justifiable handling or repackaging costs.
- Be applied only where permitted by applicable legislation.
No handling, inspection or repackaging fee will be imposed where the customer is legally entitled to a remedy without penalty or expense.
In particular, qualifying statutory returns for defective goods will not attract such fees.
8. Refund Processing
Once a refund has been approved, Ultimate Marksman will confirm the refund amount and payment method.
Our operational target is to initiate approved refunds within seven business days after approval and receipt of information reasonably necessary to process the refund.
This target does not extend or replace any statutory refund deadline.
Where legislation prescribes a shorter or specific deadline, that legal requirement will take precedence.
For qualifying ECTA Section 44 cancellations, payments must be refunded within 30 days of cancellation.
Refunds will ordinarily be processed through the original payment method where available and appropriate.
Actual banking or payment-provider processing times may vary.
9. Banking Information and Refund Verification
Ultimate Marksman may request information reasonably necessary to verify a refund recipient and prevent fraud.
Where a refund can be processed through the original payment provider, separate banking documentation will not ordinarily be required.
Where a direct electronic funds transfer is necessary, we may request:
- Account holder name.
- Bank name.
- Account number.
- Branch code, where applicable.
- Reasonable verification of account ownership where justified.
A bank confirmation letter will not automatically be required for every refund.
Financial information will be collected, used and protected in accordance with our Privacy Policy and applicable data-protection legislation.
Documentation requirements will not be used to unreasonably delay or obstruct legally required refunds.
10. Pre-Orders and Advance Orders
Pre-orders are purchases placed for products expected to become available or be delivered at a future date.
Expected delivery dates will be communicated as clearly as reasonably possible.
Customers may request cancellation of a pre-order by contacting info@ultimate-marksman.co.za.
Cancellation requests will be assessed individually and in accordance with applicable legislation.
Where Section 17 of the CPA applies, Ultimate Marksman may charge a reasonable cancellation fee, subject to the statutory requirements, circumstances and exceptions.
Any proposed cancellation fee will:
- Be assessed on a case-by-case basis.
- Be reasonable and legally permissible.
- Take account of relevant costs and circumstances.
- Be explained to the customer before deduction.
Cancellation fees will not automatically equal all banking, transaction or administrative costs incurred.
No cancellation penalty will be imposed where a statutory right to cancel without penalty applies.
Special-order goods and other legally recognised exceptions will be handled according to applicable law.
Where Ultimate Marksman cannot fulfil an order because goods are unavailable, customers will receive the notifications and refunds required by law.
11. Return Shipping Costs
For voluntary returns outside statutory rights requiring the supplier to bear return costs, customers may be responsible for the direct cost of returning goods.
For qualifying ECTA cooling-off cancellations, customers may be charged only the direct cost of returning goods, where permitted.
For qualifying defective or non-compliant goods under Section 56 of the CPA, return arrangements will be handled at the supplier's risk and expense.
Where incorrect goods are supplied or another statutory remedy applies, shipping costs will be allocated in accordance with applicable legislation.
Customers should obtain return instructions before dispatching goods.
12. Exchanges and Replacements
Voluntary exchanges may be offered subject to product condition, stock availability and any lawful charges disclosed to the customer.
Where a statutory remedy applies, customers retain the repair, replacement or refund rights provided by law.
If a replacement is unavailable, Ultimate Marksman will discuss the appropriate lawful remedy with the customer.
13. Late or Missing Refunds
Customers who have not received an expected refund should:
- Check the relevant bank or payment account.
- Allow for any applicable payment-provider processing period.
- Contact info@ultimate-marksman.co.za with their order reference.
We will investigate and provide an update.
Internal administrative procedures or banking delays will not be used to unlawfully extend statutory refund deadlines.
14. Product-Specific Restrictions
Certain products may be subject to lawful return restrictions arising from their nature, condition, hygiene requirements, customisation or other legally recognised circumstances.
Any applicable restriction will be disclosed where required before purchase.
Product-specific restrictions do not automatically remove statutory rights relating to defective goods, incorrect deliveries or other legally protected remedies.
15. Complaints and Dispute Resolution
Customers dissatisfied with the handling of a return, refund or cancellation may contact Ultimate Marksman at info@ultimate-marksman.co.za.
Please provide the order reference and relevant details.
We will investigate and attempt to resolve the matter fairly.
Customers retain the right to approach appropriate South African consumer-protection authorities, ombuds or courts where applicable.
16. Changes to This Policy
Ultimate Marksman may update this policy to reflect changes in business operations or applicable legislation.
The current policy will be published on our website.
Changes will not retrospectively remove statutory rights already acquired by customers.
17. Contact Information
RKA Group (Pty) Ltd
Trading as Ultimate Marksman
Website: https://ultimate-marksman.co.za
Email: info@ultimate-marksman.co.za
For returns, refunds, cancellations or customer support, please contact us with your order reference.
